By accessing and purchasing in the eShop website, you are acknowledging that you have read, understood and agreed to be bound by these terms and conditions as amended from time to time at our sole discretion.
Please note the different days needed for preparation and allocate enough time.
Please place your order minimum 2 days before pick up date. Daily cut off time for cake ordering is 4:30pm. Orders made afterwards would be considered as orders made on the following day.
Cancellation, change or refund is not allowed once an order is confirmed.
Please pick up your cake on the designated date. The order will not be refunded or replaced if customer fail to do so.
Each cake is freshly prepared, therefore we ask for your cooperation in supporting the bottom of the cake with care after pickup. Please understand that we are not responsible for damages after pickup.
Photos and product information are for reference only – all cakes are handmade, design are subject to slight variation.
Personal data collected during ordering will only be used for the purpose of processing your purchase orders.
Delivery may be delayed if a typhoon signal No.8 or above is raised or a black rainstorm warning is in effect. In this case, we will contact you by phone or Instagram for alternative arrangements.
In case of disputes, Hiroshi reserves the right of all final decisions.
In case there is any inconsistency or conflict between English and Chinese version of this terms and conditions, the English version shall prevail.